Friday, December 5, 2008

A little abashed

Carolyn has been emailing us - she was not happy paying for shipping from one of our vendors for just one pattern. This is definitely a dilema - pay several dollars for the shipping of just one pattern?


Ultimately she did order the pattern and tells us she was really happy with it. She's going to make this hat for as many family and friends as she can before Christmas. Yay! We don't know if she ordered other products from our vendor - but these days we have found that you can find deals with online yarn shops that can make it extreemly attractive to do business over the internet - be it one pattern plus a shipping coupon, or shipping discounts for x amount of dollars spent. We all love to touch the yarns and it's frustrating to have to trust that what you order is what you want. A reliable shop will spell out their terms so that you know, before you press that CONFIRM key, what your options are if you are not happy with what you receive. Carolyn has come away as a happy camper!


So far, our vendors have proven to be most obliging. But you can understand a policy of No Returns on patterns. After all, there are some folks out there who will order a pattern and copy it, then want to return it.


At 2Askew, we fully support our vendors' terms of sale.


However - if you find a flaw in one of our patterns, please address your concerns to us. We do our best to publish complete, understandible and accurate patterns. If you find errors (Carolyn received an older version of a pattern that has since been updated, and was quick to tell us so! We're truly grateful for her input!) or omissions we will happily try to explain/correct/or do whatever necessary for you to be able to complete your project. We've all been there with trying to understand a pattern! Jeanne and I have lots of experience with communicating with knitters - sometimes one word will make all the difference in comprehension. We promise to keep the "errata" part of our site as current as we possibly can.


Happy Knitting, Happy Holidays, and please help to keep us on our chameleon toes!


Ciao!


Allison

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